Selecting and Building a Electronic Health Record for Senior Living

So Many Choices, So Little Time

When selecting an electronic health record (EHR) system for a senior living company, there are several important factors to consider. Here are some key points to keep in mind:

 1. Functionality and Features: Assess the specific needs of your senior living company and ensure that the EHR system you choose aligns with those requirements. Consider functionalities such as medication management, care planning, resident assessments, billing and claims processing, documentation customization, reporting capabilities, and integration with other systems.

 2. User-Friendliness: The EHR system should be intuitive and easy to use for staff members across different roles and skill levels. A user-friendly interface can reduce training time and minimize errors during data entry.

 3. Customization Options: Look for an EHR system that allows customization to accommodate the unique workflows and documentation needs of your senior living company. The ability to adapt the system to your specific requirements can enhance efficiency and resident care.

 4. Interoperability: Ensure that the EHR system has the capability to exchange data with other healthcare providers and pharmacies. Interoperability facilitates the seamless sharing of information, improves care coordination, and reduces the risk of errors.

 5. Security and Compliance: Data security and compliance with privacy regulations, such as the Health Insurance Portability and Accountability Act (HIPAA), are crucial considerations. Verify that the EHR system has robust security measures in place, such as encrypted data transmission, user access controls, audit logs, and regular software updates.

 6. Vendor Reputation and Support: Research the reputation and track record of the EHR vendor. Consider factors such as their experience in the healthcare industry, customer reviews, and the level of customer support they provide. A reliable vendor with a good support system can help address any issues or concerns that may arise during implementation and ongoing usage.

 7. Scalability and Future-Proofing: Evaluate the scalability of the EHR system to ensure it can accommodate the growth and evolving needs of your senior living company. Additionally, consider the vendor's commitment to staying up-to-date with industry standards and technological advancements, as this can help future-proof your investment.

 8. Cost Considerations: Understand the pricing structure of the EHR system, including upfront costs, recurring fees, and any additional charges for training, support, or system upgrades. Consider the return on investment (ROI) and assess whether the system's benefits justify the costs.

 9. Implementation and Training: Inquire about the implementation process and the level of training and support provided by the vendor. A well-planned implementation with comprehensive training can facilitate a smooth transition and ensure staff members are proficient in using the EHR system.

 10. User Feedback and References: Seek feedback from other senior living companies or healthcare organizations that have implemented the EHR system you are considering. Their experiences can provide valuable insights and help you make an informed decision.

 Remember to involve key stakeholders in the selection process, such as clinicians, administrators, and IT staff, to gather diverse perspectives and ensure that the chosen EHR system meets the needs of your senior living company effectively.